Need to cancel or change an order? Timing matters, here’s what’s possible.
Canceling an order
You can request a cancellation while your order is still early in processing (before it has shipped).
Go to Account, then Orders.
Open the order.
Select Request cancellation if it’s available.
Once an order has shipped, it can no longer be cancelled, see the article “Returns and refunds” for options after delivery.
Changing an order
We can’t edit the contents of an order (items, sizes, quantities) once it’s placed. If you need something different:
If it hasn’t shipped, request a cancellation and place a new order.
If it has shipped, wait for it to arrive and see the article “Returns and refunds.”
Changing your shipping address
If your order hasn’t shipped, contact us as soon as possible and we’ll try to update the address. Once shipped, the address can’t be changed.
Still need help?
Email [email protected] quickly with your order number, the sooner you reach us, the more we can do.