Can’t find your answer in the Help Center? Our team is happy to help. Here’s how to reach us and when we’re available.
How to reach us
Phone (toll-free): 1-844-687-5983
Email: [email protected]
You’ll also find a support link in the footer of every page.
Support hours
Monday to Friday, 9:00 AM to 5:00 PM Central Time (CT).
Closed Saturdays, Sundays, and major holidays.
Messages sent outside of business hours are answered the next business day, in the order they’re received.
Help us help you faster
When you call or email, please have ready:
Your order number, if your question is about an order.
The email address on your account.
A short description of the issue, and screenshots if something looks wrong.
Your “Ship to” state, for questions about availability, shipping, or tax.
What we can help with
Account and sign-in issues.
Orders, shipping, tracking, cancellations, and refunds.
Product availability and tax questions.
Anything else about your Madura experience.
Good to know
For your account’s security, please contact us from the email address on your account when your question involves personal or order details. Madura will never ask for your password or full card number by phone or email.
Still need help?
Call 1-844-687-5983 during business hours, or email [email protected] anytime and we’ll follow up the next business day.