Because cigars are perishable, consumable products, returns work a little differently than for typical retail. This article covers the basics; our full Refund and Return Policy has the complete terms.
The short version
Cigars and other consumable tobacco products generally can’t be returned once delivered, for quality and safety reasons.
If something arrives damaged, defective, or incorrect, we’ll make it right. (See the article “I received a damaged or wrong item.”)
Certain items may be non-returnable, and some may have specific conditions.
Refunds
If your order is cancelled before it ships, any charge is refunded. (See the article “Changing or canceling an order.”)
When a refund is approved, it’s returned to your original payment method. You’ll see the order marked as refunded.
Refunds can take a few business days to appear, depending on your bank or card issuer.
Read the full policy
For exact eligibility, timeframes, and any exclusions, see our Refund and Return Policy, linked in the site footer. (See the article “Policies and legal documents.”)
Still need help?
Have a problem with an order? Email [email protected] with your order number and details, photos help if an item arrived damaged.