All of Madura’s official policies live in one place. You can find them linked in the footer of every page.
Our policies
Conditions of Sale: The terms that apply when you buy from Madura, including age and shipping eligibility.
Terms of Service: The rules for using the Madura website and your account.
Privacy Policy: How we collect, use, and protect your information. (See also the article “Your privacy.”)
Refund and Return Policy: When items can be returned or refunded. (See also the article “Returns and refunds.”)
Why these matter
Because we sell regulated tobacco products, our policies spell out important rules, like the 21+ requirement, which states we can ship to, and what can and can’t be returned. It’s worth a quick read before your first order.
Still need help?
If anything in our policies is unclear, email [email protected] and we’ll explain.