We’re sorry if something arrived damaged or not as ordered, we’ll make it right.
What to do
Take clear photos of the item and the packaging, ideally before discarding anything.
Note your order number.
Email [email protected] with the photos, your order number, and a short description of the issue.
Please reach out promptly, within a few days of delivery, so we can resolve it quickly.
What counts
Damaged in transit (for example, crushed or cracked cigars).
The wrong item, size, or quantity was sent.
A defective or clearly flawed product.
How we’ll help
Depending on the situation, we’ll arrange a replacement or a refund. We’ll let you know if we need the item returned.
Good to know
Keeping the packaging and taking photos right away makes claims with the carrier much smoother.
Still need help?
Email [email protected] and we’ll take care of you.