If checkout won’t let you finish, it’s usually one of a few fixable things. Here’s what to look for.
We can’t ship to your state
If your destination state isn’t one we can ship to, checkout is blocked with a message. (See the article “Where we ship.”) Confirm your “Ship to” state is correct.
Taxes are still finalizing
Sometimes the order summary shows “finalizing tax details.” This means we’re confirming the exact excise and sales tax before charging you. Give it a moment, or see the article “Why does my order say finalizing tax details?” It won’t let an order through until tax is confirmed, so you’re never overcharged.
An item is out of stock
If stock ran out while the item was in your cart, you’ll be asked to adjust the quantity or remove it. (See the article “Out-of-stock items and back-in-stock alerts.”)
Your address is incomplete
Shipping and tax need a complete, valid address. Make sure every required field is filled in. (See the article “Adding a shipping address.”)
A promo code is blocking the order
If a code doesn’t meet its requirements, remove it and try again. (See the article “Using a promo code.”)
Payment didn’t go through
Double-check your card details, or try another payment method. (See the article “How you can pay.”)
Still need help?
If none of these fix it, email [email protected] and describe what you see, screenshots help.