Most hiccups clear up with a few quick steps. Try these before reaching out.
General fixes to try first
Refresh the page.
Sign out and back in.
Try a different browser, or an incognito/private window.
Clear your browser cache (note: this will make the age-verification prompt appear again).
Make sure your browser is up to date.
I can’t sign in
Reset your password. (See the article “Resetting a forgotten password.”)
Use the same method you signed up with (email or Google). (See the article “Signing in to your account.”)
The site is asking my age again
Your age confirmation is stored on your device. Clearing your browser data or switching devices makes it ask again. (See the article “Verifying you’re 21 or older.”)
A product won’t add to my cart
It may be out of stock. (See the article “Out-of-stock items and back-in-stock alerts.”)
It may not ship to your state. (See the article “Why a product says unavailable in your state.”)
I can’t check out
See the article “Why can’t I check out?” for the common causes, unsupported state, taxes finalizing, stock, address, promo code, or payment.
My total or tax looks wrong
Confirm your “Ship to” state and address are correct, taxes depend on your destination. (See the articles “Cigar excise tax, explained” and “Sales tax.”)
The site won’t load at all
You may be on a preview or maintenance version. Try the official web address, and if we’re doing scheduled maintenance, please check back shortly.
Still need help?
If a problem persists, email [email protected] with details and screenshots. (See the article “Contacting Madura support.”)