Once your order ships, you can follow it every step of the way.
Where to track
Go to Account, then Orders.
Select the order you want to check.
On the order page you’ll see its current status, the carrier and tracking number, and an estimated delivery date.
Select the tracking link to see the latest updates from the carrier.
Guest orders
If you checked out as a guest, use the tracking link and order details in your confirmation email.
Order status
Your order moves through clear stages, from confirmed to shipped to delivered. (See the article “Order statuses explained.”)
Delivery signature
Tobacco shipments may require an adult (21+) signature. Make sure someone of legal age is available when delivery is expected.
Still need help?
If tracking hasn’t updated in a while or a package seems lost, email [email protected] with your order number.